Carl White

Director | PwC Newlaw

Carl entered the legal profession with Ashurst (UK) in 2002 and founded CXINLAW in 2012. Since that time he's led a passionate team of legal people and experience makers who develop the service culture and client experience advantage of law firms. Carl has expertise in L&D and employee experience, OD and service design .

He studied theatre arts and practice at the Royal Academy of Dramatic Art (RADA) in London before forging a unique career path in the services sector and law. In 2019 , Carl became a faculty member and Distinguished Fellow at the Centre for Legal Innovation. Carl has authored market leading research supported by the College of Law and ALPMA and is now a recognised expert in law for Client Experience. In 2021 Carl joined PwC NewLaw as a Director to scale CX and legal transformation on the global stage.

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